How technology enables a great member experience 

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How technology enables a great member experience 
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Drew Manning, CIO at KeyPoint Credit Union, joins Dan Marks to talk about how technology enables KeyPoint to deliver a great member experience today and into the future as the landscape changes. We specifically talk about:

  • Drew’s background and current role as CIO, along with his hobby as a Jazz musician (Drew’s Jazz Spotify channel)
  • Recent growth at KeyPoint 
  • Drew’s experience as a developer and how that informs his approach to leading as CIO 
  • Key growth drivers 
  • The role of data analytics – both historical trending and forward-looking predictive 
  • Managing risks to protect the member experience
  • Drew’s perspective on where the technology landscape is going 
  • How instinct and curiosity are key success factors 

 

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