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Senior Vice President and Director of Associate and Client Experience at Pinnacle Financial Partners, Sarae Janes Lewis, talks with host Dan Marks about how building a great culture focused on delivering a great client experience drives growth at Pinnacle, including:
- Sarae’s background and the genesis of her role
- How Pinnacle has grown from 250 employees to a top 40 bank by assets
- How culture and delivering an excellent client experience interrelate
- Pinnacle’s leadership philosophy and the story behind using Partners in the name
- Pinnacle’s distinct operating approach and how analytics and listening to clients drive Top Quartile growth
- Sarae’s advice to her younger self
Connect with Sarae on LinkedIn
Check out Pinnacle’s website
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